Testimonials

Thinking of purchasing a boat? Malibu? Ski Nautique? Mastercraft? All boats need service. My story is my Mastercraft trailer jack locked up and stripped out. We were going to have to spend the day finding a new jack instead of boating on Cumberland. I called Bill and he threw a jack into Brent’s truck and while we were eating lunch I got a text from Brent telling me trailer was all fixed. WOW!! He didn’t just hand me the jack ( which I would have been fine with ) he went found my trailer and fixed it. Now who were you going to buy your boat from again? You guys provide the best service of any company I’ve ever dealt with — not just boat companies — ALL companies. To all my friends at Cincy MC Thanks again for a weekend saved!!!!

Over the past 20+ years I’ve had the pleasure of owning 3 MasterCrafts. A 1988 Tri Star 190, a 1989 Pro Star 190 and my current boat a 2005 Pro Star 209. They’ve all been great boats. The first two were purchased from a small dealer in Cincinnati, Delta Propeller. My 209 was purchased from one of the local mega dealers. Delta Prop was great, the mega dealer was terrible.

I met the guys from Cincy MC soon after they opened. From day one, they have treated me like I bought the boat from them. A couple of years ago, I had them upgrade the stereo system. My first trip out that year was on Memorial Day weekend. An issue developed with the speaker system. I called Bill on his cell that day. To my surprise, he drove 2 ½ hours to the lake the next morning and fixed the issue. How many dealers would provide that type of service, on a Holiday weekend?? Very few if any. Especially, if the boat was purchased somewhere else.

This past summer I had my first breakdown, ever, in a MasterCraft. As, my wife and I were sitting in the water, a few Malibu’s went by. Obviously, we did not flag them down! Not long after, a buddy in a MasterCraft gave us a tow. I towed the boat home, called Cincy MC and scheduled to drop the boat off the next day, assuming to leave it for the week. When I arrived there I went inside and checked out some new boats. While talking to Bill, I told him I needed to get going and we should unhook my boat. He said no need, it’s almost finished. It was a fuel pump issue and Brent had it fixed in less than an hour. Again, how many dealers provide that type of service? None.

Simply put, Cincinnati MasterCraft is the best.

We purchased our X-30 Mastercraft in February of 2008 at a time when we weren’t really looking to switch from our Cobalt 240 to the Mastercraft line. We saw the X-30 at the 2008 Cincinnati boat show and were immediately impressed with the many advantages the boat had over our Cobalt. Bill and Jason of Cincinnati Mastercraft handled the selling process perfectly and worked with the terms of the sale until we were completely satisfied. Fast forward now to the present; we do not have one day of regret in our decision to purchase the Mastercraft X-30 from Cincinnati Mastercraft. Bill and Brent have been there every step of the way to make sure we were completely happy with the boat and their service. They are absolutely the best at customer satisfaction that I have ever seen. Over the past three years, Bill and his group have treated us like family. I cannot list the amount of times they have done something above and beyond what anyone else would do to ensure that we are happy with our X-30. Because of this, we are completely loyal to Cincinnati Mastercraft

My first post to this forum was 3 years ago and it was about Current. Over that time, the Current crew has continued to deliver absolutely FIRST CLASS service in every possible way. Current is quickly building a well deserved reputation and I hope they find continued success. If you have the opportunity to work with these guys, DO IT! You won’t be disappointed.

This weekend the guys delivered our new x46 and it couldn’t have gone better. To say they went above and beyond is an understatement. I thought I was excited, but it was nothing compared to how excited they were. If you want to see proof of their insane enthusiasm, check out the Cincinnati Mastercraft Facebook page and watch the short video of Bill Harney celebrating. You will smile.

The Kanter family would like to thank Cincinnati MasterCraft for an exceptional boat buying experience. As you are aware by now, the Kanter’s take their boating very serious, it is not a decision made quickly or without a gazillion questions. We were very pleased with your business practices and willingness to become part of our family as our sounding board for all our crazy ideas right down to the very last delivery details. We must say that no other dealer had anywhere near the boating expertise, product knowledge, creative ideas and quality product you represent. Additionally, from a financial decision it was easy to see from our trade-in that no other ski boat maintains its value quite like a MasterCraft does!

After spending several long weekends at Lake Cumberland with new X25, we couldn’t be happier with our choices. Absolutely everything is perfect! The boat is truly a well blended machine which is loaded with class, style, room, performance and technology. The color scheme is truly SICK! It’s a real looker both trailered and in the water. I must say it was definitely well worth all the agonizing hours of color decisions. We navigated the windy main body of Lake Cumberland smoothly and steady like never before. The power tower is a wicked look and has earned the boat the name of “The Transfomer” from all our houseboating neighbors. The 430HP 6.2 is an absolute beast and delivers robust power in any cruising range at a moments notice.

We can already foresee the future and the many fun family/friend hours we will be enjoying on this boat. We’d like to thank you again for your time and effort, it truly helped build the perfect boat for us.

In January of 2010 with my family (my wife and 3 teenage children) we attended the Cincinnati Boat Show as we had done annually for years. We have been avid water skiers, wake boarders, and surfers for a number of years and we were always interested in seeing the newest boats. We had looked at Mastercraft for a number of years but we had stuck with a competitor because we never found the perfect combination: “a great boat with a dealer to stand behind the boat with great service”.

We met Jason, Bill, and Brent all 3 that evening along with seeing the new X-25. We thought we had found the perfect boat, but we were concerned about making sure it was the right dealer. They all 3 spent time not only with me, but also with each of my kids as well as my wife. In the end, all my family was impressed with all 3 and each with different reasons. From the great explanation on how to use the X-25, from the driving to how to ride a wakeboard or surfboard, to how to get the most out of the stereo.

We were sold and became a part of the Mastercraft family. But the story doesn’t stop there. They have gone beyond great service. Over the 2 summers we have had the boat back to the dealership (very conveniently located off I-75) a couple times, and they always exceeded our expectations.

We would highly recommend that if you have an interest in a new Mastercraft, everyone in my family would recommend Cincinnati Mastercraft.